Policy

Standard Cancellation Policy (for refundable room rates):

  • Cancellation: If you cancel your accommodation booking, the following cancellation charges will apply to each booking:
    • If cancelled up to 7 days before check-in date, no charge.
    • If cancelled 7 days to 48 hours before check-in date, $50 Cancellation Service Fee.
    • If cancelled within 48 hours before check-in date, 100% Cancellation Fee (first 7 nights).
    • Failure to show on the specified check-in date, 100% Cancellation Fee.

Corporate Client Cancellation/Amendment Policy:

  • Cancellation: If you cancel a Corporate or Group booking of 4 or more rooms, the following cancellation charges will apply:
    • If cancelled up to 7 days prior to check-in date, $100 Cancellation Service Fee.
    • If cancelled 7 days to 48 hours prior to check-in-date, 50% Cancellation Charge (first 7 nights).
    • If cancelled within 48 hours prior to check-in date, 100% Cancellation Charge (first 7 nights).
  • Amendment: If you reschedule a Corporate or Group booking of 4 or more rooms, the following amendment charges apply:
    • If amended up to 7 days prior to check-in date, $100 Amendment Service Fee.
    • If amended 7 days to 48 hours prior to check-in date,  3 night minimum charge is applicable.
    • If amended within 48 hours prior to check-in-date, 7 night minimum charge is applicable.

Additional Note:

  • At check-in, the front desk will verify your check-out date. Room rates quoted are based on check-in date and length of stay. Should you choose to depart early, room rate is subject to change.
  • Any changes to the arrival date, departure date, or room type is subject to the hotel’s availability at the time the change is requested and may result in a possible rate change and/or $50 Service fee.
  • We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.